Terms and Conditions

These Terms and Conditions (“terms”) apply to your use of our websites and to every product and service you buy from Compleation Limited (“we”, “us” or “our”). We are a New Zealand company based in Te Puke, Bay of Plenty. By using our websites, buying from us or engaging us, you agree to these terms.

The terms also cover any other website or domain we operate, including a separate website for an individual digital product, as well as sales and funnel pages, checkout and order forms, bookings and communications. Where a product has its own website, that website links back to these terms.

If you also have a written agreement

For retainers, ongoing coaching and other larger work, we normally give you a separate written agreement or proposal as well (see section 05). If it conflicts with these terms, the agreement applies to that work. Everything else in these terms still applies.

All content on our websites and in our services belongs to Compleation Limited and is protected by New Zealand copyright law. That includes text, design, logos, branding, digital products, templates, worksheets, frameworks and course material.

You may view and print content for your own use. You may not reproduce, copy, redistribute, sell or modify it for commercial purposes without our written permission. You may not link directly to downloadable files or embed content we host elsewhere.

Work we prepare for you

Documents we prepare specifically for your organisation, such as minutes, reports, filings and records, are yours to use for that organisation. Our own templates, frameworks and methods remain ours.

We may ask for the removal of unauthorised or misleading use of our copyright material.

These terms apply to everything we do. For some work we also use a separate written agreement, so the details are clear for both of us.

• Retainers: an engagement agreement sets out the scope of work, the monthly hours and fee, the start date and how to end the engagement.
• Ongoing coaching: a coaching agreement or program terms set out the format, the sessions, what we each expect and how payment works.
• One-off sessions and digital products: no separate agreement is needed. These terms and the information at checkout apply.

The agreement sits on top of these terms. Anything it does not cover is covered here. If the agreement and these terms conflict, the agreement applies to that work.

The annual price review in section 09 applies to agreements too, unless the agreement says in writing that a price is fixed for a set period.

What we need from you

• Accurate and complete information, and access to the systems and records the work needs, when we ask for them.
• Confirmation that you are authorised to engage us for your organisation and to give us that access.
• Timely decisions. Your owner, committee or board stays responsible for approving, signing and filing.

If information or decisions arrive late, agreed dates may move.

Not professional advice

Our services are governance, compliance and administration support. They are not legal advice, formal tax advice, a financial audit or investment advice. We work alongside your accountant, lawyer and other advisers, and you should take advice from a qualified professional where you need it.

Confidentiality and your records

We keep client information confidential and use it only to deliver the agreed services. Your records stay yours at all times, and wherever possible we work inside your own systems.

Office hours

Our office hours are Monday to Friday, 8.30am to 5.30pm. We are closed on New Zealand public holidays and Auckland Anniversary.

We review our prices once a year. Prices for our services, coaching, programs, subscriptions, memberships and retainers, and our hourly rates, may increase. This applies to everyone, including people who are part-way through a coaching program, a program or a retainer.

How an increase works

• We give you at least 30 days’ written notice before an increase takes effect.
• The new price applies to payments that fall due after the notice period ends, such as your next billing period, renewal, instalment or invoice, and to hourly work done after that date.
• An increase never changes an amount you have already paid, or work already delivered.
• If you do not want to continue at the new price, you can cancel before it takes effect and you will not be charged the increase.
• If we have told you in writing that a price is fixed for a set period, we will honour that for that period.

Cancelling does not entitle you to a refund of amounts already paid, apart from your rights in section 11 and under consumer law.

If you join a subscription, membership or retainer, payments are charged automatically as set out when you buy. You can cancel future payments at any time before your next billing date. We do not refund partial periods or unused access.

Price changes to subscriptions, memberships and retainers follow the annual price review rules in section 09.

Either of us may end an ongoing engagement by telling the other in writing. We will finish the work already paid for or under way, and you pay for work done up to the end date. Any notice period set out in your proposal or agreement applies.

A cohort or workshop is a program with set start dates and a set schedule. Your place is confirmed once payment is received, and the dates, format and what is included are shown on the program’s page.

Live sessions run at the times shown. If you cannot attend one, we do not refund or reschedule it. Recordings are provided only where the program page says so. If we need to change a session time, we will give you as much notice as we can.

If we cancel a cohort or workshop before it starts, we will offer you a refund of what you paid or a place in a later one. Program members are expected to follow the conduct standards in section 16.

All of our products are digital. Some have their own website and domain name. These terms apply to every one of them, and each product website links back to this page.

How you receive your product

Digital products are delivered electronically, by download, email or a login to a members’ area, as set out at the point of sale. Access normally starts once your payment is confirmed. If you do not receive your product, tell us through the contact form and we will sort it out.

Your licence

When you buy a digital product, we give you a non-transferable, non-exclusive licence to use it for yourself or your own organisation. You may not share your login, or share, resell, edit or repackage any of it, without our permission.

Access, updates and changes

Where a product has an access period, it is stated at the point of sale. We may update, improve or replace a product, and we may withdraw a product we no longer offer. If we withdraw something you have paid for and still have access to, we will tell you and put it right.

Product terms and refunds

If the terms shown for a particular product are different from these terms, the product terms apply to that product. Refunds for digital products are covered in section 11, and your consumer rights apply whatever those terms say.

We are not responsible for compatibility with your devices, software or browsers. Results from any product depend on how you use it, as set out in section 19.

We use cookies and similar tools to make our websites work and to understand how they are used. How we collect, use, store and protect personal information is set out in our Privacy Policy. How we use AI tools, and how we protect personal and client information when we do, is set out in our AI Use Policy.

Please read both alongside these terms.

Marketing messages

We send marketing emails only to people who have asked for them or otherwise agreed, in line with the Unsolicited Electronic Messages Act 2007. Every marketing message has an unsubscribe link.

Our content and services are provided for general information, education and support. We make no guarantees about income, results or outcomes. Your success depends on your own implementation and decisions, and we are not liable for outcomes of decisions you make using our materials or sessions.

To the fullest extent New Zealand law allows, our total liability to you is limited to the amount you paid for the relevant product or service. We are not liable for indirect, consequential or incidental loss, including business interruption or loss of profit.

If you are buying for business purposes

If you buy our services for the purposes of a business, you and we agree that the Consumer Guarantees Act 1993 does not apply, and that it is fair and reasonable for the parties to be bound by this agreement. Part 1 of the Fair Trading Act 1986 applies to the extent the law does not allow it to be excluded.

If something goes wrong, tell us first through the contact form so we can put it right. Most issues are quickly sorted with a conversation.

These terms are governed by New Zealand law, including the Contract and Commercial Law Act 2017, the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. You and we submit to the non-exclusive jurisdiction of the New Zealand courts.

We may update these terms from time to time. The current version is always on this page, with the date it was last updated at the top. If we make a significant change, we will make that clear. Changes do not affect a purchase you have already made, unless the law requires it. By continuing to use our websites or services after a change, you accept the updated terms.